This course is designed for business owners that supervise employees or have employees that supervise other employees. Through this program\, participants will help owners and supervisory employees become better managers. Participants will be exposed to management styles\, communication styles\, social styles\, situational awareness\, time management\, hiring\, training and the progressive discipline process to help employees improve and reduce turnover. This class exposes participants to what constitutes as quality customer service and how to implement a strong customer service program.