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Medical Secretary

Medical Secretary

  • Serves as the first point of contact, providing exceptional customer service, when greeting and serving all patients and visitors
  • Answers phones, routing telephone calls and/or creating patient cases as appropriate
  • Returns patient voice and/or email messages in a timely manner
  • Schedules appointments in the electronic health record
  • Assists in maintaining the provider(s) schedules by moving patient appointments, following up on no-shows, and reminding patients of upcoming appointments
  • Completely documents all required demographic information in the patient’s electronic health record, updating at each visit as appropriate
  • Scans patient registration and all other relevant documentation into the patient’s electronic health record
  • Verifies patient’s insurance if eligibility was unable to be verified electronically through the electronic health record
  • Educates patients on the sliding fee scale discounts and determines patient eligibility for the sliding fee scale through verification of income
  • Documents insurance policies and sliding fee scale policies appropriately in the patient’s electronic health record
  • Obtains signed release forms from patients
  • Responsible for maintaining the patient reception area in a clean, neat and presentable condition
  • Obtains patients’ payments at the time services are rendered
  • Participates and assists in documenting Daily Huddles
  • Follows the daily financial audit checklist and participates in the end of the day reconciliation process
  • Assists with billing and/or claim creation for services rendered
  • Maintains the clinical inbox completing all assigned inbox tasks by the end of the day
  • Exemplifies and demonstrates positive teamwork with all Administrative and Center staff
  • Participate in the daily huddle
  • Ensure timely response to appointment messages and requests via the phone and portal
  • Educate patients regarding PCMH and how the care team can help patients
  • Participate as a member of a patient’s care team – within Team Work
  • Ensure patients receive a copy of his/her visit summary
  • Ensure patients leave with an appointment and face no barriers regarding transportation
  • Ensure patients have an identified primary care provider
  • Other administrative and clerical duties as assigned

Additional Info

Job Type : Full-Time

Education Level : ""

Experience Level : ""

Job Function : ""

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