Assist customers with all inquires and concerns about their recent purchases.
Complete necessary documentation to manage customer complaints, uses and subsequent solutions.
Schedule, assign, or act on any required customer follow-ups in accordance with clients guidelines.
Maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center system.
Must maintain confidentiality of organization's customer data.
Participate in individual and team training and meetings to ensure knowledge is up to date.
Alert management of issues or concerns that require escalation for complete or which may indicate a larger underlying problem.
Will handle customer inquiries via email, telephone and social media.
Must maintain professionalism at all times.
Call center experience preferred.
Must be proficient in using computers, computer programs, email and chat..
Must have excellent communication skills both verbal and written.
Must be able to multi task and problem solve.
Fluency in Spanish a plus.
2 years of customer service is required.
Job Type : Contract
Education Level : High School
Experience Level : Entry Level
Job Function : Customer Service